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Support Portals

Our online support portal allows you to view / track Help Desk incidents and to view our knowledge base.

Submit a New Incident
– From here, you may submit an incident online which will be sent immediately to the appropriate support agent.  They will contact you promptly about your request.
 
Knowledge Database
– From here, you may search information articles for self help about your question.  If your question has been asked by another user, the answer may already be here.

Self Help

Please take a few minutes to check out our help files located under the Help menu in each module. Horizon is continually adding to the available Self Help information in our programs with each quarterly update.

Help – general information about each menu item, descriptions of fields and where to enter information.

How To
– step by step instructions on how to complete your most common processes.

What’s New
-when receiving an updated version of a program, click to see the list of changes & new features.

Keys Help
 – lists the F function keys

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