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Support

Horizon Customer Support – Your Trusted Partner

 

 

Our dedication to our customers doesn’t stop after the implementation is complete.  Our Support professionals are available Monday through Friday 8:00am-5:00pm ET.  Plus 24-hour emergency support.

Our applications combine a user-friendly interface with a variety of useful resources built into the application for ease and convenience, including being one click away to the customer service portal, on-demand training videos, How-To documentation, Webinars, and What’s New. 

 

  • Our online Customer Service Portal allows you to log your own help desk ticket and review closed tickets, or you can log notes and attachments on open cases you’re still working on.
  • Easy to follow How-To Documentation provides the latest help resources.
  • What’s New pop-ups highlight nifty features of Horizon new releases. They automatically appear after a new release, so you know what’s what.
  • Regular Webinars are offered live by our experts and are pre-recorded if you miss the live presentation or just want to watch again.

Our commitment to you is your success. Our support is comprehensive, outcome-focused, and centered around you.

Get guidance for all your Horizon software solutions.

Investing in software technology to further your mission is a great first step, but it takes continuous effort to realize your vision. The key is feeling confident that you have partnered with a team that is not only committed to your success, but also has the resources, knowledge and expertise your organization needs to excel. Horizon Customer Support is proud to be your partner in helping you realize your mission.

Horizon Customer Support places highly trained professionals right at your fingertips, with expert support associates supporting our satisfied customers every day.

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