Webinar Recap – Horizon Support Portal
Last Friday, Dave Gallucci hosted a Horizon Support Portal webinar with guidelines for Contact Admin users. We have included some important recaps and instructional handouts for your convenience. The full webinar can be viewed here on our Vimeo page.
Links to our instructional handouts are below:
Who is a Contact Admin?
This user is determined by your agency, and then designated in the system by Horizon. This individual is the person responsible for overseeing Horizon users and relaying important Horizon announcements to staff. They have control over all Horizon Support Portal user contacts.
Why is this important?
As changes are made in your agency, it is important to update your Horizon Support Portal contacts. We use the information in these contact listings to notify you of important software updates and industry news. This is also how we administered support when a ticket is entered.
What can a Contact Admin do?
The main functions of the Contact Admin are to:
- Add New Contacts
- Edit Existing Contacts
- Remove Former Employees
All Horizon Support Portal users can edit their own information, including changing their passwords. The Contact Admin is permitted to edit this information all Portal users:
- Contact Status (Active/Inactive)
Instruction sheets for Contact Admin users are attached below. Please contact Horizon at 814-535-7810 if you are unsure of your designated Contact Admin.
Not to worry! As long you have your valid email address entered in the Portal login screen, checking the “Forgot Password” box and clicking submit will send you a new password. Users will be prompted to change their password once they log on. If the user is unsure of the email address associated with their Portal contact, the Contact Admin can look it up. Portal passwords only need to be reset by Horizon if a user has entered the incorrect password too many times.