SUPPORT AND SELF HELP OPTIONS

What can we help you with today? Not sure how to do something?
Self Help

Please take a few minutes to check out our help files located under the Help menu in each module. Horizon is continually adding to the available Self Help information in our programs with each quarterly update.
 
Help - general information about each menu item, descriptions of fields and where to enter information.
How To – step by step instructions on how to complete your most common processes.
What's New -when recieving an updated version of a program, click to see the list of changes & new features.
Keys Help - lists the F function keys

Customer Forum http://www.horizon-is.com/forum 
A place to meet with other Horizon users, discuss ideas and view webinar archives.   
http://www.horizon-is.com/forum   Feel free to discuss industry specific topics, procedures, etc with others.  Want to know what procedures other housing authorities have defined for scheduling and processing work orders?  Post your question here.  Don’t reinvent the wheel; see what is working for others.

Support Portal http://www.horizon-is.com/portal
Refer to this website in order to view and track Help Desk incidents and to view our knowledgebase.  For instructions on the portal, please read "How to use the Horizon Portal" or click to view the webinar about the Portal.
 
Submit a New Incident – From here, you may submit an incident online which will be sent immediately to the appropriate support agent.  They will contact you promptly about your request.
 
Knowledge Database – From here, you may search information articles for self help about your question.  If your question has been asked by another user, the answer may already be here. 
 
Telephone – call the Horizon Help Desk at 814-535-7810 or toll free at 1-800-889-3388.  Your call will be logged into the Incident Tracking System and a support representative will get back to you as soon as possible.